Customers

In the Outsourcing Performance 2007 study by Morgan Chambers / Giarte 100% of our customers said that they would strongly recommend Schuberg Philis as a reliable and high-quality outsourcing partner to new potential customers.
In the same study Schuberg Philis was ranked 'Number One' in the field of infrastructure management outsourcing.

These customers include

Rabobank International
ING (in partnership with SUN Microsystems)
Eneco Energy Trade
Robeco
Bizner Bank
KLM
Tetterode
Priority Telecom
Rabo Mobiel
Bol.com
Holiday Break Plc.
CIZ

100% functional availability for mission critical applications is possible

Schuberg Philis has a proven track record of keeping demanding customers satisfied by providing the highest quality of service. Companies that rely on a dynamic mission critical application infrastructure need to balance high availability and professional risk management with constant change and innovation. Their mission critical applications are truly 'mission critical'. They are not prepared to risk these applications becoming unavailable. They know the price of data loss or an hour of downtime. Given this constant balance between control, flexibility and innovation, outsourcing mission critical application infrastructure is an attractive option. But it's important to find the right partner. A bad sourcing relationship can be disastrous. It can be a straightjacket that locks a company into outsourcing an existing process for a long period, tying it to inflexible, rigidly-defined service levels. This blocks development and wastes management resources.

Schuberg Philis breaks the traditional outsourcing mould. We take full responsibility for our work and the risks. We build long-term relationships with our customers so that together we can build structurally sound solutions. Schuberg Philis promises the full 100%. Not just in relation to the systems or the database, but also to the customer's key concern: the availability of their mission critical applications. These application infrastructures form the basis of their organisation's growth – they allow the organisation to do business and serve customers. This is why these systems should be available and transactions should be possible at all times. Period. Schuberg Philis promises 100%. At a fixed price that includes any changes or modifications. After all, in today's world change is the only constant.

Expect complete commitment. We go all the way for our customers. However, this doesn't mean that they can stop looking after their own affairs – we also demand the utmost from them. In general, however, our customers are just as demanding as we are. After all, the stakes are high.

Customer Profile

With our pure focus on outsourcing of mission critical applications Schuberg Philis, as an outsourcing provider, competes in the same high- end market in the Netherlands as the large outsourcing providers.

Our customers, who outsource their mission critical applications, all share the same type of profile:
Medium to large companies;
Operating in regulated markets;
Augmenting corporate IT/shared service centres or specific business units with specialists;
Strong focus on governance and change/risk management;
Balance between control, flexibility and innovation;
Application partnerships with critical application vendors.

Rabobank International Direct Banking

Under the name RaboPlus, Rabobank opened an internet bank in Wellington, New Zealand's capital city. Customers in New Zealand can open a savings account and apply for other financial products. RaboPlus is Rabobank's third Internet bank, following launches in Belgium (2002) and Ireland (2005). The rationele for opening the online bank was to attract capital in order to finance Rabobank's activities in New Zealand . Rabobank has been active in New Zealand since 1994, mainly in the agricultural sector.

Michel Hofman, Head of Shared Services International Direct Banking (IDB), is responsible for the central organization as well as the daily IT and back-office operations of overseas internet banks, allowing local management to focus on customer service and marketing for local end customers.
The shared service concept was chosen deliberately to install a strong application infrastructure with integrated risk management processes in close co-operation with several external partners. Says Hofman: “The art is to create a balance between operational continuity and the flexibility to make adjustments in a controlled but effective manner if necessary, while maintaining a very keen sense of costs. By making use of a specialized shared services centre, a high measure of efficiency, rapidity and quality can be achieved, so that we permanently meet the high banking and business requirements.”

This service model has proved itself in practice. Within a little more than a year, two new online banks have been installed successfully in Ireland and New Zealand, and the existing Belgian online bank has moved to the shared services centre in the Netherlands. More banks will be added over the next few years.

Rabobank selected Schuberg Philis at the end of 2004 and renewed the contract on 1st January 2008. Schuberg Philis was chosen because it focuses solely on total control of mission critical applications and infrastructures for companies that require a high measure of availability and professional risk management, next to their ability to respond quickly and in a flexibly manner to changing business environments. For more information: Rabobank IDB.
Read more.....

ENECO Energy Trade

At the beginning of 2006, Schuberg Philis welcomed ENECO Energy Trade as a new customer. ENECO Energy Trade, the trading company of ENECO Energie Holding, contracted out all of its mission critical applications and the underlying IT infrastructure to Schuberg Philis.

ENECO Energy Trade, also named EET, manages the energy portfolio of ENECO Energie, one of the three largest energy companies in the Netherlands by turnover and market share. With a turnover in excess of €3.5 billion, ENECO Energie supplies some two million businesses and private customers with gas and electricity.

ENECO Energy Trade is responsible for the procurement and trading of electricity, gas, CO2 emission rights as well as optimizing and managing the electricity production plants in Northern and Western Europe on behalf of ENECO Energie.

To EET, trading and controlling applications as well as the underlying IT infrastructure are of vital importance. Moreover, these systems need to be rapidly adjusted, due to developments in the energy market - particularly dynamic since its liberalization.
Consequently, EET searched for an outsourcing partner able to combine the highest possible availability, service levels and professional risk management with flexibility and innovation.

After a comprehensive tendering process, under the supervision of Morgan Chambers, and which included all of the large outsourcing companies, EET selected Schuberg Philis as their outsourcing partner. Both partners, signed a five year outsourcing contract with a value exceeding € 15 million.

René van der Vegt, Director of ENECO Energy Trade, says: “We have chosen Schuberg Philis because they are able to quickly implement and control changes in our critical systems. This is very important for us: only then we will be able to keep on moving with the developments of our market at a high quality level. Moreover, Schuberg Philis is very progressive in the field of risk management, and has built a strong position with regard to the “auditability” of their services. As we trade in a highly regulated market, this was also an important factor for us.”
For more information: Eneco. Read more.....