Bol.com became a Schuberg Philis customer in July 2007 and outsourced all technical application and infrastructure services to Schuberg Philis, leveraging the combined power of 100% availability of the bol.com website, extreme flexibility and full control of the underlying systems. As a result, bol.com is able to implement catalogue innovations with increased speed and add new functionality without compromising the availability of the website. Continuity of online sales is guaranteed at all times.
Last year bol.com sold more than 11 million products and served more than two million online customers. On December 1st sales reached an all time high with more than 80,000 items being sold in one day. Recent history over the last few years shows a steady fifty per cent sales growth in December.
Bol.com is dedicated to growth and, at the same time, maintaining 100% availability for customers, increasing speed of the website during busy times and implementing innovations quickly. In July 2007, this high profile wish list resulted in the decision to outsource all technical application and infrastructure services. After consulting multiple traditional IT outsourcing partners, bol.com chose to team up with Schuberg Philis, a highly specialized outsourcing partner for mission critical systems.
Daniel Ropers, Managing Director of bol.com: “The complete outsourcing process was completed in roughly one year. Our own IT specialists worked in close collaboration with the Schuberg Philis team. The migration from the old situation to the new situation was very complex. Furthermore, in the year the migration took place our sales steadily increased by 31 per cent. Despite the complex outsourcing program, the increased growth continued without a hitch thanks to the dedicated approach of Schuberg Philis. The Schuberg Philis team was involved at all levels and actively contributed to improving service towards our customers. Outsourcing all technical and infrastructure services now enables us to innovate continuously. In short: Schuberg Philis is a dedicated partner of bol.com. This company is actively thinking ahead, taking calculated risks in favour of her client and is extremely reliable.”
Huub Vermeulen, Director of Operations at bol.com, continues: “Our business relies on speedy order processing and providing customers with dynamic, attractive content. This challenges our back office infrastructure and the way we implement innovations. Schuberg Philis is a strategic partner that provides a stable environment. As a result we are now fully ready for many new developments. The partnership enables us to do what we do best: translating market demand to new (technical) solutions and creating new, effective marketing campaigns.”
