“Over the next few years, we will most likely introduce new banks in other countries. At the same time, existing banks must continue to operate without problems and we have to be able to introduce new products continuously. ’Time to market’ for new banks and products is extremely important in order to stay competitive. Schuberg Philis acts as our conscience: they guard our list of demands for the banks’ IT environment. For example, if we want a short-term solution, they will always show us the medium to long term consequences and highlight risks we might have forgotten, where other providers would simply present the costs of realising our short-term solution. As a result, the collaboration with Schuberg Philis leads to a more sustainable and durable banking environment.”
André van der Linden, Senior VP and Head of Shared Services at Rabobank International Direct Banking
“Of course our environment needs to be stable and available, with as few incidents as possible. And if an error occurs, it has to be explained but Schuberg Philis takes the responsibility and we don’t have to worry about it. For me, this is the key. I know that this isn’t the standard in the outsourcing market unfortunately, but Schuberg Philis delivers high flexibility, stability and availability because of its primary focus on service and security management; with a dedicated customer team. Moreover, their differentiator lies in their ideas and innovations. Schuberg Philis delivers improvements.”
Gert de Jong, Senior Manager Online bij Deloitte
“Schuberg Philis has taken 100% responsibility for the availability of one of our risk management applications. This important tool guarantees that we are trading based on right and current data. 100% availability is required because we always need insight in our risk position. The implementation project had a strict timeline, during which all deadlines had to be met. Therefore we selected Schuberg Philis as our outsourcing partner for this mission critical application. We have been working with them for two years now. We have found that the Schuberg people are critical and demanding as well as cooperative and flexible when important milestones change: that’s how they ensure that our risk management application is available at all times. The implementation went as planned, every single deadline was reached. And if there is an incident, the Schuberg Philis people are so proactive and quick that it doesn’t affect our business. In short: they live up to their promise and act as a true partner, and that is of incredible value to us.”
Ronald Koot, Vendor Manager at Robeco
“The complete outsourcing process was completed in roughly one year. Our own IT specialists worked in close collaboration with the Schuberg Philis team. The migration from the old situation to the new situation was very complex. Furthermore, in the year the migration took place our sales steadily increased with 31 percent. Despite the complex outsourcing program, the increased growth continued without a hitch thanks to the dedicated approach of Schuberg Philis. The Schuberg Philis team was involved on all levels and actively contributed to improving service towards our customers. Outsourcing all technical and infrastructure services now enables us to innovate continuously. In short: Schuberg Philis is a real dedicated partner of bol.com. This company is actively thinking ahead, taking calculated risks in favour of her client and is extremely reliable.”
Daniel Ropers, Managing Director of bol.com
