Well-established providers work on the basis of comprehensive service level agreements that detail exactly what they do, but more specifically what they do not do. They promise a world of ‘ifs and buts’ – a performance of almost 100%. Any change, any modification costs more.
Schuberg Philis breaks the mould, taking full responsibility for our work and the risks. Our cost model is a collaborative tool with which the customer and with the rest of the team can decide on cost vs. risk.
With Schuberg Philis there isn’t any ‘grey’, no slack, no room for doubt. Our customers are given:
- Co-creation, collaboration and choice: the team (customer, partner(s) and Schuberg Philis) review all options and agree the acceptable cost vs risk boundaries
- Transparency: an open, full and clear account of the service order – what is being spent, why and what on – including our margins
- Predictability and certainty: No surprises cost model
- Fixed modular prices per service and service level
- All inclusive, including any changes or modifications
- Indicators based on its Activity Based Costing model
- Budgeting on the basis of fixed prices possible in short timeframes - Flexibility:
- Customers can influence the control price per application by implementing the CMM maturity model related process improvements
- Model allows customers to map financial implications of application scenarios in advance - Time saving: no time consuming re-negotiation with changing circumstances
- Harmonisation: cost vs risk balance
- No compromise: customers cannot compromise on our levels of security, back-ups, risk management and compliance – key elements in the 100% success formula
We build long-term relationships with our customers, partners and employees so that together we build solutions – durable, robust and resilient, deploying people, technology and processes in such a way that 100% becomes and remains achievable.
