New Customer Operations Manager at Schuberg Philis

Amsterdam, 1 May 2005 - Schuberg Philis, a provider of mission critical outsourcing services, appointed Arjan Eriks as Customer Operations Manager.

Before joining Schuberg Philis, Eriks was Site Manager Web Services at KLM Information Services. He started working at KLM in 1995, while he was studying Communication Sciences at the ‘Hogeschool van Amsterdam'. After graduating, Eriks held various positions at KLM Information Services, among which Manager of the Control and Support Team, Manager of two help-desks, ITIL Quality Assurance Manager and Site Manager Web Services. His inner drive was always the same: to provide excellent service. If there is an incident, you support the customer first and then you make sure this type of incidents can be avoided in the future. While working at KLM, Eriks started his own Web company in 2000, designing and implementing new Websites for various customers. At the end of 2004, he decided to hand over these activities.

Customer Operations Manager
Arjan Eriks joins the Schuberg Philis team as Customer Operations Manager (COM). This is the most important contact point for the customer. He is responsible for maintaining customer satisfaction, managing costs and details of outsourcing contracts and managing the team, consisting of senior engineers with all relevant fields of expertise.

Arjan Eriks: "My motivation to join Schuberg Philis is the competitive and result-driven environment. You are constantly challenged to achieve 100% as a person and as a team member, and to deliver excellent service to your customers. As a COM, you're in contact with your customer at a tactical and pragmatic level. Delivering projects in time and in budget with a team of highly skilled professionals gives me a great drive.”

Pim Berger, Managing Director of Schuberg Philis: “We are very happy with the addition of Arjan Eriks to our team. Our people make certain that we live up to the 100% promise, so they are our most important asset. Through our model, with engineers in the frontline, dedicated teams close to the customer and through intensive collaboration with all parties concerned, we can take full responsibility for the integrity and availability of our customers' business critical applications.”

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About Schuberg Philis
Schuberg Philis is an innovative, privately owned company and a leading provider of mission critical outsourcing services. Schuberg Philis focuses exclusively on the applications that businesses rely on 24 hours a day, guaranteeing 100% uptime. For more information: www.schubergphilis.com.

For more information:
Ezra van Tiel
Bex*communicatie
T 020 582 98 29
E evtiel@bexcommunicatie.nl