You can only reach the best solution through close cooperation. This requires high levels of trust and a relationship based upon a common ambition and common objectives. An inspired, integrated, well-motivated and collaborative team with complementary skills can achieve almost anything. We call it ‘co-creation’ – a true collective of minds – craftsmen creating solutions together to achieve a shared goal.
Multi-sourcing is all about this co-creation within a clear governance structure. For Schuberg Philis it’s about having dedicated customer teams, total collaboration amongst peers, an arrangement of a best-of-breed group of specialist providers, where customers do some of the work themselves, some offshore, some near-shore and some local. All to gain maximum co-creation, flexibility and quality to really drive business. A relationship in which customers are able to change in a controlled and timely fashion, drive innovation while having better access to skills, talent and expert capabilities.
Many of the factors that support real partnership relate to the attitude, behaviour and culture of the company or team. Within Schuberg Philis, while working with top notch engineers, we know that it is critical to ensure that peer-to-peer mentoring and coaching is embedded in routine behaviour throughout the company. It is our continuous challenge to make sure that we incorporate application partners and other service providers in a seamless collaboration framework based on personal relationships.
